Privacy policy

1. Introduction

Creativox ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect information that you provide directly to us:

• Contact Information: Name, email address, phone number, and business name.
• Payment Information: Payment details are processed securely by Stripe. We do not store your full credit card information.
• Project Information: Details you provide in your project briefs, including business information, preferences, and any materials you submit.
• Communication Data: Records of correspondence between you and Creativox.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your projects
• Send order confirmations and project updates
• Process payments through our payment processor (Stripe)
• Respond to your inquiries and provide customer support
• Improve our services and develop new offerings
• Comply with legal obligations

4. Payment Processing

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. Your payment information is encrypted and transmitted directly to Stripe. We do not store your complete credit card details on our servers. For more information about Stripe's privacy practices, please visit Stripe's Privacy Policy.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (payment processing, email services).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project files are retained for 12 months after project completion unless you request earlier deletion.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing of your data
• Request data portability

To exercise these rights, please contact us at support@creativox.com.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: